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<title>Aetna reviews, customer service news, stories, tips, and ratings</title>
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<description type="html" ><![CDATA[What customers are saying about Aetna customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
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<entry>
<title>Aetna review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna/27716/" ></link>
<id>urn:uuid:92446a32-7b34-0b7f-d82f-6d5208539902</id>
<updated>2012-05-01T12:47:04+00:00</updated>
<summary type="html" ><![CDATA[Aetna rating from customer: 3.0 out of 5: Average.  Comments from customer: they had to re-direct me to the correct location.]]></summary>
</entry>
<entry>
<title>Aetna review by karrie</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna/25847/" ></link>
<id>urn:uuid:6db650a4-35a6-8430-29b7-6ba0a390638f</id>
<updated>2012-03-31T12:51:39+00:00</updated>
<summary type="html" ><![CDATA[Aetna rating from customer: 0.0 out of 5: Horrible.  Comments from customer: The office is open M-F 8-6, not 24 hrs. Called twice. First answered member questions which took several minutes. Second time bypassed voice by pressing "0" three times.]]></summary>
</entry>
<entry>
<title>Aetna review by IvCNuB4</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna/22516/" ></link>
<id>urn:uuid:441414cf-041f-c74a-7a63-1fa183b6668a</id>
<updated>2011-12-15T18:57:44+00:00</updated>
<summary type="html" ><![CDATA[Aetna rating from customer: 1.0 out of 5: Horrible.  Comments from customer: That email address doesn't work. It gets rejected back as "non-existent"]]></summary>
</entry>
<entry>
<title>Aetna review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna/21805/" ></link>
<id>urn:uuid:046ce296-da42-eb74-2bbd-c9dfbd161257</id>
<updated>2011-11-17T18:29:43+00:00</updated>
<summary type="html" ><![CDATA[Aetna rating from customer: 2.0 out of 5: Poor.  Comments from customer: was sent to disconnected numbers twice - you think they'd know...]]></summary>
</entry>
<entry>
<title>Aetna review by anonymous</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna/21647/" ></link>
<id>urn:uuid:8ab0c291-93d6-1517-69d7-3ff5a4f3baf8</id>
<updated>2011-11-12T13:43:58+00:00</updated>
<summary type="html" ><![CDATA[Aetna rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Aetna agent Linda G. Waited on the phone with me and spoke to the hospital about my claim. This is an awesome agent that works for Aetna.]]></summary>
</entry>
<entry>
<title>Aetna review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna/11941/" ></link>
<id>urn:uuid:468ed812-0d7b-e018-f100-ed5d50cf23e5</id>
<updated>2011-01-19T15:34:03+00:00</updated>
<summary type="html" ><![CDATA[Aetna rating from customer: 2.0 out of 5: Poor.  Comments from customer: I never was able to get to the person I was needing.  I was directed to 888-247-1023, which is a recording only.]]></summary>
</entry>
<entry>
<title>Aetna review by adios aetna</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna/10976/" ></link>
<id>urn:uuid:43bb5b7a-cec2-19a2-0b17-27b5d5e2232f</id>
<updated>2010-12-17T23:27:32+00:00</updated>
<summary type="html" ><![CDATA[Aetna rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Problem with coverage surfaced in June of 2010. Wasn't resolved until October. 40 + communications and.  The epitome of big business customer no-service.  ]]></summary>
</entry>
<entry>
<title>Aetna review by mikiecc</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna/10376/" ></link>
<id>urn:uuid:7f47abc0-27b3-6f96-28f2-e51b844283db</id>
<updated>2010-11-29T19:22:13+00:00</updated>
<summary type="html" ><![CDATA[Aetna rating from customer: 3.0 out of 5: Average.  Comments from customer: very slow]]></summary>
</entry>
<entry>
<title>Aetna review by Grace</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna/10014/" ></link>
<id>urn:uuid:49befdf3-4fcc-2962-1bb3-d6e3ca2c84bf</id>
<updated>2010-11-12T01:30:08+00:00</updated>
<summary type="html" ><![CDATA[Aetna rating from customer: 2.0 out of 5: Poor.  Comments from customer: I work at a busy health care facility. I was checking on a pre certification and the woman I spoke with from Aetna spoke to me VERY unprofessionally. When I make calls to insurance I am very courteous and I want to same from the other end. I was tran]]></summary>
</entry>
<entry>
<title>Aetna review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna/8430/" ></link>
<id>urn:uuid:272dfc37-8eb3-01e6-3055-cb1f1f908238</id>
<updated>2010-09-10T00:00:44+00:00</updated>
<summary type="html" ><![CDATA[Aetna rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Phone experience with Aetna customer support has been good.  But resolving a claim has taken 7 months.  Customer service does not talk to provider service & provider service was a joke. Ultimately problem was Aetna had recorded my doctor's 'physician]]></summary>
</entry>
<entry>
<title>Aetna review by a gethuman user</title>
<link href="http://gethuman.comhttp://reviews.gethuman.com/customer-reviews/Aetna/6759/" ></link>
<id>urn:uuid:7d2d8dc8-7ead-0f6a-d2d0-728af3fbb925</id>
<updated>2010-07-15T18:41:51+00:00</updated>
<summary type="html" ><![CDATA[Aetna rating from customer: 4.0 out of 5: Good.  Comments from customer: REDIRECTED ME TO ANOTHER # BUT IT WENT THROUGH IMMEDIATELY.]]></summary>
</entry>
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