urn:uuid:23e86d35-fe0c-b636-f1b3-9d2b3b3aca08 http://gethuman.com//news_/atom http://gethuman.com/images/gethuman-hands50.gif urn:uuid:7597ee08-e6aa-9825-1f40-ddd1ea2a870b 2012-02-10T19:22:31+00:00

As always, concerned users should call Apple immediately is they are concerned their account has been compromised, but there are other several steps that one can do to ensure their account is safe in the future. As in any case when there is the possibility of a hacked account, users should immediately change their password, and to change it to something that cannot be easily recognized. Specifically in the case of iTunes, each user account has to authorize a certain computer to use the machine. One can de-authorize their account and reset it up under a different username and password. That being said, it's something to keep an eye on and we lean heavily towards calling the company and talking to an account executive for peace of mind. As always use one of our GetHuman numbers to get you in touch with a person. If you would like to read more about the potential issue at Apple, click here. ]]>

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urn:uuid:ee08396f-7e04-fc70-7233-05f8b207cf98 2012-02-08T17:53:48+00:00

This all seems like a great idea, but we are skeptical until we see it working. Many of us often have questions that cannot be answered in a frequently asked questions section, or from a canned computer response. Most of the time, customers want the security and reassurance of talking to an actual person and they don't want to have to find the answer on a website, on a cloud or whatever other means deemed useful by some of these large companies like Microsoft. That being said, if Microsoft can actually make this process as simple and seamless as they claim they can, then that's a whole other story. However something about this just doesn't sit right with us. It feels a little too familiar to when the automated phone service was first introduced. The companies that created these IVR systems claimed there would be less time on hold as more information would be available to customers in these automated menus. The result was more frustrated customers who merely wanted to speak to an actual human. Somehow giving the customer more technology seems like it's swimming against the current. But hey, maybe we will all look back at this and think it was a banner moment in customer service history, changing the way that business has been done for years. It's just somehow it all feels a little too familiar to several years ago. Only time will tell.

For more on the Microsoft acquisition click here. ]]>

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urn:uuid:2e6b5a47-727e-2f60-548c-43bda4d3e67c 2012-01-17T16:28:57+00:00

click here. ]]>