Customer help tips and suggestions from others
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Vince Kotowski:
03 Nov, 2009
(17 days ago)
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"I have received exceptional service from Alex Cruz at the AT&T store located in Goleta CA., 7060 Marketplace Drive."
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(anonymous person)
25 Oct, 2009
(26 days ago)
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"I live in a rural area had major problems with AT&T--DSL issue- Spent about 30 hrs. on the phone with absolute incompetant/rude people who had no idea how to fix my problem. Finally filed an online claim with the FCC. 4 days later got a call from a nice/competant person who finally helped resolve my 3 month long proble..."
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sleeplessinmemphis:
24 Oct, 2009
(27 days ago)
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"I made the mistake of making changes to my account. I wanted to cancel only my landline and keep DSL as a stand alone. ATT disconnected both and I'm having difficulty getting my internet reconnected. I've been transferred from one agent to the next and none of the agents seem to care. I dread ATT customer service"
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DreadinGeorgia:
30 Sep, 2009
(1 mo ago)
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"Biggest chunk of money out of my monthly bills (except food) and worst customer service ever anywhere. Worst communication ever. In a class by themselves of utterly horrible. I know a lawyer who also dreads calling them. I know legal support staff who make their husbands call so they don't have try to talk with them. I..."
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dschack:
29 Sep, 2009
(1 mo ago)
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"I have been trying for 2 weeks to talk to someone about my home phone being out. They keep kicking me off of the phone and website. I am so fed up! Maybe between cell phones for home & office, internet for home & office, land lines for home and office I should take my $500.00+/mo somewhere that gives a poop about custo..."
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grandma:
18 Sep, 2009
(2 mos ago)
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"Same story.....different verse."
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kiddfan1:
04 Aug, 2009
(3 mos ago)
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"Just as a heads up, the "customer service" department really has no interest in your service-other than if it is active so that they can sell you something. I used to work for them and I was really a sales agent. In fact, the agents only have exactly 8 minutes to answer your issue so that they can upsell you. Be agress..."
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(anonymous person)
28 Jul, 2009
(3 mos ago)
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"AT@T is always trying to sell something be it on the television, internet or whatever. Unfortunately, customer service does not seem to be that important to them. Today, I attempted to make a simple change to my phone service. It took me many calls and many transfers before I finally reached customer service. The vario..."
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OneMADitch:
24 Jul, 2009
(3 mos ago)
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"Signed my grandparents up with AT&T for dial-up service. Have been transferred back and forth trying to get login information and access number for 2 hours and 45 minutes and still no luck. Am planning to cancel account and get a new one, as not many other options currently available.
Have literally been given sam..."
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UnhappyCustomer:
06 Jun, 2009
(5 mos ago)
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"I called to cancel my AT&T long distance, as the land line is only used for the computer. After going through the prompts and selecting "cancel service" I was put on hold for ONE HOUR AND FIFTEEN MINUTES before someone picked up the phone and promptly hung up without saying anything. I called back again, waited over ..."
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