review for ADT Security Services support

ADT Security Services support at a glance

2 user ratings
   3.0/5
Average
Customer care available by phone   by email   by web   by IM/chat  


Review by anonymous customer

"I was not happy with the service from day one but gave them the benefit of the doubt. Our system started beeping and when I tried to call ADT on the phone, there was no dial tone. I called on my cell, and was told a service appointment would be scheduled for that day, between 1-5. I took the day off from a very busy office and was there. At 3:50 I received a call stating they would not be able to make it out. LOVELY. No I am sorry or thought of the value of my time. I decided I did not want to do business with this company. I cancelled and they will receive a dollar a month for the next 400 months to pay off the cancellation fee."
Customer service rating 2 out of 5: Poor
Communication rating 3 out of 5: Average
Hold time 170 mins
Date reported Fri, 30 Oct 2009 (21 days ago)
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